Player Protection Analyst

Remote: Birkirkara|hybrid

Mr Who?

MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination.

What You Will Do

  • Work with workload volumes, prioritising queues and ensure that tasks are completed within the set SLAs.
  • Complete thorough risk and affordability assessments when customers are identified via internal triggers, reports and complete any actions required to address any account activity concerns.
  • Analyse account activity, change in customer behaviour patterns and conduct holistic reviews in order to identify problem gambling, money laundering and/or terrorist financing and any fraudulent activities.
  • Perform Enhanced Due Diligence and Affordability Checks.
  • Ensure that customer accounts remain updated in line with record keeping requirements.
  • Serve as the first point of escalation for all AML and /or SG related queries from other departments.
  • Contacting players to address any potential Safer Gambling, Affordability or Vulnerability concerns.
  • Strive to achieve the individual KPIs as discussed with the Team Lead.
  • Report on any pending items to the Team Lead and/or Senior.
  • Continue to develop as an expert in the field and share that knowledge with the customer-facing teams.
  • The customer experience and their safety are at the centre of everything you do.

What We're Looking For

  • A minimum of 1 year experience in an AML & SG operational role within the gambling industry.
  • AML & Safer Gambling highly interest you and is an area where you want to grow professionally.
  • You are well versed with UK regulations, experience with working on other jurisdictions will be considered an asset.
  • Excellent verbal and written communication skills in the English language;
  • You have strong integrity and professional ethics.
  • Diligent and able to work on your own initiative.
  • Be organised, responsible, with an excellent eye for detail and analytical skills;
  • Be a good team player with a positive mindset and understand the necessity of keeping a dynamic working environment.
  • Loves having fun!

What We Offer

At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community.

We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.

This position operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation.

This role is hybrid from Malta, Gib or the UK (St Albans or New Castle).

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