IT Operations Specialist

Remote: St Albans|hybrid

Mr Who?

Welcome to MrQ, an award-winning online casino launched in 2018. We are committed to technology, performance, and creating enjoyable experiences. Due to our rapid growth, we are expanding our team to support and enhance our operations.

As our IT Operations Specialist, you will play a crucial role in overseeing our IT infrastructure, ensuring seamless service delivery, and maintaining uninterrupted business operations. Your responsibilities will extend to managing access to tools and services, keeping a detailed access register, and overseeing the onboarding and offboarding processes. With your comprehensive experience in IT management, you will lead efforts in both day-to-day system management and strategic defence initiatives, safeguarding our digital assets and supporting our continued success.

What You Will Do

  • Oversee the maintenance, operation, and scaling of the company’s IT infrastructure, including hardware, software, and networks.
  • Ensure high availability and reliability of IT services and systems.
  • Manage IT service delivery, ensuring alignment with business needs and user satisfaction.
  • Access management: oversee the software and hardware tools that employees use.
  • Provide helpdesk support and resolve problems for other employees.
  • Implement and maintain IT security policies and procedures.
  • Ensure compliance with relevant laws, regulations, and industry standards.
  • Plan and manage IT-related projects, ensuring they are delivered on time and within budget.
  • Coordinate with various departments and external vendors as necessary.
  • Manage the IT budget.
  • Optimize IT spending while ensuring the effective delivery of IT services.
  • Develop and maintain IT policies, procedures, and documentation.
  • Ensure all IT processes are well-documented and communicated to relevant stakeholders.
  • Manage relationships with IT vendors and service providers.
  • Negotiate contracts and ensure the quality of vendor services.
  • Develop and maintain disaster recovery and business continuity plans.
  • Conduct regular testing and updating of these plans.
  • Regularly assess IT operations for efficiency and effectiveness.
  • Implement continuous improvement initiatives to enhance IT services.

What We're Looking For

  • Minimum of 5 years of experience in IT operations, systems administration, or a similar role.
  • A degree in computer science, IT, systems engineering, or related qualification.
  • Proven track record of managing IT infrastructure and services in a fast-paced environment.
  • Experience with cloud technologies, such as AWS, Azure, or Google Cloud Platform.
  • Experience in overseeing IT service delivery, including incident management, access management, problem resolution, and change management processes.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
  • Strong attention to detail and problem-solving skills.
  • Ability to manage and prioritize tasks in a high-pressure environment.

What We Offer

At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. 

Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. 

Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. 

At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community.

We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.

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